Privacy Policy
 

Premier Solutions NW Ltd · Last updated 1 October 2026

Premier Solutions NW Ltd helps homeowners in Donegal and the North West upgrade their homes and apply for SEAI and Defective Concrete Blocks (DCB / Mica) grants. To do this we need to collect and use some personal information about you and your home. This policy explains what we collect, why, who we share it with, and the rights you have under the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018.
 

1.Who we are

Premier Solutions NW Ltd (company number 641127)

Registered office: Units 5–6 Enterprise Fund Business Centre, Lisnennan, Letterkenny, Co. Donegal, F92 PNY2

Office: COLAB Business Centre, Atlantic Technological University, Port Road, Letterkenny, Co.

Donegal, F92 AN8K

Email: info@premiersolutions.ie

We are the "data controller" for the personal information described in this policy. If you have any questions about it, email us at info@premiersolutions.ie.
 

2.What information we collect
 

Information you give us

When you fill in our online application form, contact us, or work with us on a project, we may collect:

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• Your name, phone number and email address

• Your property address and Eircode

• Details of your home: property type, build type, heating system, insulation, ventilation, solar PV and its BER rating

• Your MPRN (electricity meter number) and your Remediation Scheme or council reference number

• Whether you may qualify as fuel poor, for grant purposes

• The names and phone numbers of your builder, BER assessor, competent professional and other contractors

• Your chosen DCB remediation option, project costs and, where relevant, Home Energy Upgrade Loan details

• Photos, certificates and documents about the work carried out on your home

• Records of our emails, calls and messages with you
   

Information from other people

We may receive information about you and your home from SEAI, your local authority, BER assessors, engineers, builders and installers working on your project.
 

Information from our website

Our website is hosted on Wix. When you visit it, Wix and any tools we use may collect technical information such as your IP address, browser type and the pages you view, using cookies. See section 9.
 

3.Why we use your information and our legal basis

What we use it for

Legal basis under GDPR

Assessing your eligibility and preparing, submitting and managing your SEAI or DCB grant application

Taking steps at your request before entering a contract, and performing our contract with you

Arranging surveys, BER assessments and works with contractors on your project

Performing our contract with you

Preparing letters of offer, declarations of works and Home Energy Upgrade Loan reports

Performing our contract with you

Answering your questions and keeping you updated

Our legitimate interest in running our business and serving our customers

Keeping accounting, tax and grant audit records

Meeting our legal obligations

Defending or making legal claims

Our legitimate interests

 

Sending you news about other grants or services

(only if you have agreed)

 

 

Your consent, which you can withdraw at any time

We do not sell your personal information, and we do not use it for automated decision-making.
 

4.Who we share your information with
We only share what is needed for each purpose, with:

• SEAI (Sustainable Energy Authority of Ireland), to apply for and claim your grant

• Your local authority, for the Defective Concrete Blocks Grant Scheme

• Contractors working on your project, such as BER assessors, engineers, builders, plumbers, heat pump and solar installers

• Lenders under the Home Energy Upgrade Loan Scheme, where you ask us to prepare a report for them

• Service providers who store or process data for us, including Microsoft (Microsoft 365: Forms, Outlook, Teams, SharePoint and Planner) and Wix (our website host). They act on our instructions and must keep your information secure.

• Our accountants, insurers and legal advisers, where needed

• Public authorities such as Revenue, where the law requires it
   

5.Transfers outside the European Economic Area
Some of our service providers, such as Microsoft and Wix, may process information outside the EEA. Where this happens, the transfer is protected by safeguards approved under GDPR, such as the EU– US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
 

6.How long we keep your information

• Grant applications and project records: for the length of your project and then 6 years, so that we can respond to SEAI or local authority audits and any warranty or legal questions.

• Accounting and invoice records: 6 years from the end of the relevant tax year, as required by Revenue.

• Enquiries that do not go ahead: up to 12 months, then deleted.

• Marketing consent: until you withdraw it.
   

7.How we keep your information safe

We store your information in secure, password-protected Microsoft 365 systems with access limited to staff who need it for their work. We ask our contractors and service providers to protect your information to the same standard.
 

8.Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct information that is wrong or incomplete

• Ask us to delete your information, where we no longer need it or have no legal reason to keep it

• Ask us to restrict how we use your information, or object to us using it based on our legitimate interests

• Ask for information you gave us in a format you can move to another provider

• Withdraw consent at any time, where we rely on it
   

To use any of these rights, email info@premiersolutions.ie. We will reply within one month. There is normally no charge. If we need to confirm who you are, we will ask you to.
 

Some rights are limited. For example, we may have to keep grant and tax records for a set time even if you ask us to delete them, and stopping some processing may mean we cannot continue with your grant application.

If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Data Protection Commission: www.dataprotection.ie, 21 Fitzwilliam Square South, Dublin 2, D02 RD28.
 

9.Cookies

Our website uses cookies set by Wix that are needed for the site to work. With your agreement, we may also use analytics and social media cookies (for example from Google or Meta) to understand how the site is used. You can accept or refuse non-essential cookies using the banner on our website, and change your choice at any time through your browser settings.
 

10.Children

Our services are for homeowners aged 18 and over. We do not knowingly collect information from children.

11.Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.
 

12.Contact us

For any question about this policy or your personal information, email info@premiersolutions.ie or write to Premier Solutions NW Ltd, COLAB Business Centre, Atlantic Technological University, Port Road, Letterkenny, Co. Donegal, F92 AN8K.